How long does shipping take?

Orders are processed within 1–3 business days, then delivered within 8–12 business days. We currently ship within the United States only.

How much does shipping cost?

Shipping is free on orders of $80 or more. Orders under $80 ship for a flat $9.99. The shipping cost is always shown at checkout before you pay.

Will I get a tracking number?

Yes. Every order ships with tracking. As soon as your order ships, you will receive an email with your tracking number. You can also follow your order on our Track Your Order page.

What is your return policy?

You can return items within 30 days of receiving your order. Items must be unworn and unused, in the condition you received them. The original shoe box is not required. Return shipping is paid by the customer. To start a return, email support@icomanhattan.com with your order number and we will send you the return instructions. See our full Refund Policy.

Can I exchange for a different size?

The fastest way to get a different size or color is to return the item you have and, once the return is accepted, place a new order for the size you want. Check our Size Guide before ordering, and contact us if you are unsure.

How do I choose my size?

Each product lists its sizes in US and UK, or EUR for Birkenstock. Our Size Guide has the conversion tables for every brand we carry and tips on measuring your foot.

Which payment methods do you accept?

We accept major credit and debit cards, Shop Pay and the other options shown at checkout. All payments are processed through Shopify's secure checkout.

Can I change or cancel my order?

Contact us as soon as possible at support@icomanhattan.com or +1 307-533-7971 with your order number. We can usually change or cancel an order before it ships. Once an order has shipped, it can no longer be changed, but you can return it under our return policy.

How can I contact you?

Email support@icomanhattan.com, call +1 307-533-7971, or use our contact form. Our address is 8301 State Line Rd, Ste 220, Kansas City, MO, USA.